Superpleasing To Success!

 

Going above and beyond, that’s superpleasing.Confidence

Chances are you’ve heard about it, but how many of us actually do it?

The success of many individuals and businesses has been built on “superpleasing”. Providing excellence in customer service that everyone would love their Company to do, but seldom really does. Nothing is ever too much trouble and as Tom Peters would say “it’s the small things that matter”. It’s the difference between expressive and operational behaviours. An operational behaviour is simply that. Carrying out the role and doing as required. Completing a clients transaction or providing a service. Expressive behaviour goes beyond that. It recognises that the operational function is essential and that in order to provide a level of service to retain clients long term, you look to “Superplease”. It’s taking an interest in the client and providing something extra beyond the remit of the task in hand. Expressive people are out there. They’re successful, but sadly in short supply.

Go on, superplease someone today and see what happens.

Testimonials

Mervyn continues to be great support to both myself and the business in achieving our growth ambitions. We have benefited hugely from his forward thinking, guidance and energy and look forward to continuing this in the future. I would have no hesitation in recommending Mervyn and Cameron Carnegie if you have plans to scale your business.

Ian Joy , Managing Director ERG Scotland Ltd

Once we decided to source training for our Business Development and Account Management teams, we turned to Cameron Carnegie for assistance. I was initially a little apprehensive about the training taking place digitally, but Merv delivered an excellent, engaging training course really ensuring that he took time to involve each member of our team, providing them with simple tools to use going forward. I was genuinely blown-away by the improvement across all of the team and I wouldn’t hesitate to recommend Cameron Carnegie if you are looking to improve the performance of your Sales Team.

Matt Nicoll , UK Commercial Manager Swire Energy Services

"We engaged Cameron Carnegie to undertake some bespoke training to upskill the team in the areas of Sales & Account Management. The solution was tailor-made to suit our business and we are all delighted with the results which have been easy to quantify and measure. We would definitely engage Cameron Carnegie on similar assignments and would have no hesitation on recommending them."

Scott McIlwraith , General Manager - Renewable Energy Kuiper

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